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DescripciónDescription
* Responsible for management and execution of a Managed Services Statement of Work for a single account.
* Manage all aspects of the day-to-day operations such as install base accuracy, device change management, issue resolution, client training needs, client on-hand inventories, toner reconciliation analysis, consumables management, vendor management, and normal business as usual activities.
* Maintain frequent, regular communication with the client.
* Assures compliance with the Company and Customer’s HR, procurement, legal, financial, ethics, and government-related policies, strategies, and processes.
Level 1 Tickets management (troubleshooting & consumables replacement, etc)
End-user training, education, and support
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Requisitos Requirements
* Experience with direct interaction w/ Business Customers, including Managers.
* 2+ year experience in an operations or services delivery role.
* Demonstrated ability to effectively communicate via email, phone, and video conference with the customer and the Lexmark team.
* Experience handling multiple issues in parallel.
* Meet Language requirements (Spanish and English).
* Drivers License
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Con Alguna Experiencia
Requires Intermediate Experience
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AVISO de ClasificadosOnline
Los patronos NO le piden dinero ni un depósito para trabajar, si lo piden es un negocio, inversión o Fraude.
NO envíe dinero para trabajar, tampoco ofrezca información personal, por teléfono o email. Evite el Fraude
ClasificadosOnline Warning
Employers DON'T ask for money or deposits for work, if they do is a bussiness, invertion or Fraud.
DON'T send money for work, neither offer personal information, by phone or email. Avoid the Fraud
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