Descripcion
The Help Desk Specialist II will provide technical support to end users, handling requests through a ticketing system. This role involves troubleshooting IT systems for specific sites in the US and Canada. Supporting software installations, assisting new hires with logins, and resolving issues with printers, phones, and networks.
Key Responsibilities:
Provide technical support to internal and external customers via calls and emails.
Perform software installations and assist new employees with login setups.
Troubleshoot and resolve issues with printers, phones, and network systems.
Respond to requests from Shareholders, Participants, Associates, and Vendors regarding technical assistance.
Manage tickets and support requests in a timely manner to ensure customer satisfaction.
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Requisitos - Requirements
Bachelor's degree preferred, but years of experience may be flexible.
Experience: 4-6 years in a technical support role or equivalent experience.
Proficiency in both Spanish and English.
Strong troubleshooting and technical support abilities.
Experience with software installation, printer/phone/network troubleshooting, and general IT systems support.
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