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Provide 24-hour surveillance and tier-1 troubleshooting for network and customer issues to comply with Service Level Agreement (repair time and follow up) and notification process (outage alerts and customer follow up).
Requisitos - Requirements
Requirements
• Associates Degree and three years of equivalent experience in related field and/or training or equivalent combination of education and experience. Experience in outside plant required.
• Knowledge of network topology or equivalent 2-year experience in maintenance and repair.
• Experience in networking and telephony.
• Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer.
• Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers.
• Knowledge in troubleshooting internet routing protocols. (OSPF,BGP, etc).
• Advanced knowledge in testing DS1 & DS3 circuits.
• Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed.
• Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in diff
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