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* Contact potential or existing customers to inform them about a product or service using scripts
* Answer questions about products or the company
* Ask questions to understand customer requirements and close sales
* Direct prospects to the field sales team when needed
* Enter and update customer information in the database
* Take and process orders in an accurate manner
* Handle grievances to preserve the company’s reputation
* Go the “extra mile” to meet sales quota and facilitate future sales
* Keep records of calls and sales and note useful information
Requisitos - Requirements
* Proven experience as telemarketing representative or other sales/customer service role
* Proven track record of successfully meeting sales quota preferably over the phone
* Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
* Knowledge in Credit Report
* Ability to learn about products and services and describe/explain them to prospects
* Excellent knowledge of English and Spanish
* Excellent communication and interpersonal skills
* Cool-tempered and able to handle rejection
* Outstanding negotiation skills with the ability to resolve issues and address complaints
* High school diploma; BBA will be a plus
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