Descripcion
The position is responsible for first level problem determination, problem/incident recording, problem resolution and problem escalation for NUC University supported products and services as defined in HD Skill Levels 2 & 3. Service Desk support is the single point of contact for end users, which manages incidents, requirements, and problems related to IT services. It is geared to resolve as quickly as possible, the attention of 1st level, so that the user continue with their daily operations.
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Requisitos - Requirements
Bachelor’s Degree in Computer Sciences
At least two (2) years or more in a similar position
Fully bilingual (English and Spanish) oral and written
Work requires willingness to work a flexible schedule.
Equality Employment Opportunity/Affirmative Action for Minorities/Females/People with Disabilities/Veterans
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