Descripcion
This Pharmacy Technician - Fully Bilingual
We are seeking a Bilingual Pharmacy Technician. Competitive salary and benefits package offered, with opportunities for career growth.
Responsibilities:
-Answer incoming calls from pharmacies, providers, and beneficiaries, providing information and solutions as needed.
-Document all inquiries in our customer service management system.
-Identify and resolve system issues, escalating them to the appropriate internal department.
-Make outbound calls as necessary to resolve issues or provide follow-up.
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Requisitos - Requirements
Requirements:
-Associate Degree in Pharmacy Technician or a related science field.
-Registration and License from the Puerto Rico Pharmacy Board.
-1-2 years of experience in customer service or call center, preferably within a healthcare setting.
-Fully bilingual in Spanish and English, both written and verbal.
-Strong customer service skills, with a focus on empathy and problem-solving.
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