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Key Responsibilities:
Customer Support: Handle telephone calls from commercial clients to provide guidance and/or technical assistance for web-based products and services.
Technical Problem Solving: Analyze and resolve technical issues faced by commercial clients related to the use of product and service applications.
Client Satisfaction: Ensure to identify viable solutions to meet client needs effectively.
Employer with Equal Employment Opportunity.
Requisitos - Requirements
Qualifications:
At least 24 approved university credits
Intermediate English Proficiency
Preferable experience in Call Center
Experience in customer service
Ability to analyze and identify technical needs of clients, offering targeted alternatives to achieve desired outcomes.
Proficiency in operating systems such as MAC OS, Microsoft Windows, and various internet browsers.
Microsoft Office Proficiency: Intermediate or advanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
Excellent organizational abilities, including setting priorities and juggling multiple tasks simultaneously.
Exceptional interpersonal and teamwork skills.
Capable of handling complaints and objections over the phone.
Employer with Equal Employment Opportunity.
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