Descripcion
Responsible on the managing of all day-to-day operations and escalates when necessary. Accountable for call center policies and procedures including meeting call center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organization goals.
|
Requisitos - Requirements
• Bachelors in Business Administration or related field
• 2 years of experience working in a Call Center
• Excellent communication (verbal and writing) and interpersonal skills
• Supervisory skills
• Bilingual (English/Spanish)
• Strong computer skills including proficiency with Microsoft Office applications (Excel, PowerPoint, Word, etc.)
• Be available to work on Saturdays
|