DescripciónDescription
SUMMARY
Provide 1st level support to customers and technicians resolving 25% or more of the reported problems in the 1st call as determined. Manage all calls and reports according to SOP’s to comply with Service Level Agreement (repair time and follow up).
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Requisitos Requirements
EDUCATION and/or EXPERIENCE Associate’s degree and two years of equivalent experience in related field and/or training or equivalent combination of education and experience.
KNOWLEDGE, SKILLS & ABILITIES
• Understand and visualize the legacy and modern principles of telecommunications communications, including POTS, PBX , T - 1 VoIP, and all transport used in telephone networks
• Experience in networking and telephony services.
• Experience or training of TCP/IP/UDP. Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer.
• Knowledge in troubleshooting internet routing protocols (OSPF, BGP, etc).
• Knowledge in testing DS1 & DS3 circuits.
• Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry.
• Must be self-motivated to follow-up with customers to ensure 100% satisfaction with all work completed.
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Con Alguna Experiencia
Requires Intermediate Experience
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ClasificadosOnline Warning Employers DON'T ask for money or deposits for work, if they do is a bussiness, invertion or Fraud. DON'T send money for work, neither offer personal information, by phone or email. Avoid the Fraud
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Empleos en Puerto RicoJobs in Puerto RicoTecnologia
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