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DescripciónDescription
Description:
Perform analysis, diagnosis, and remote resolution of PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
Prioritize, respond and follow up on issues reported by the end users.
Initiate and solve remotely technical issues and escalate accordingly.
Communicate software problems and issues to software development and support teams.
Contribute to the documentation of technical requirements and specifications.
Perform fixes at the desktop level, including installing and upgrading software, and configuring systems and applications.
Provide functional and technical application expertise.
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Requisitos Requirements
Minimun Requirements:
Excellent English-Spanish communication
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
1 years of previous hands-on technical knowledge and experience.
1+ years of experience working in an end-user desktop support role or computer operations environment (preferred)
Experience supporting a Windows environment and Network Communications.
Solid problem solving/troubleshooting skills.
Demonstrated working knowledge remote tools: team viewer, others and massive installations, Active directory , virtualization and 365 technology.
Demonstrated working knowledge of operating systems/hardware/software.
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