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DescripciónDescription
A Customer Service Specialist is responsible for delivering exceptional customer support by addressing inquiries, resolving issues, and ensuring satisfaction. They act as a liaison between the company and its customers, ensuring a smooth experience that fosters loyalty and trust.
Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints efficiently and with empathy.
- Provide detailed information about products, services, policies, and procedures.
- Process orders, returns, refunds, and exchanges accurately.
- Maintain detailed records of customer interactions using CRM tools.
- Collaborate with other departments to resolve complex issues.
- Identify opportunities to enhance customer satisfaction and share feedback with the team.
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Requisitos Requirements
Bachelor’s degree in Business Administration
At least 1-2 years in a customer service or related role.
Excellent verbal and written communication skills.
Strong problem-solving and critical thinking abilities.
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